Social Media Investigations 101 - Are You Sure You Want To Post That?

Soooo.... You've been on Facebook a while and you've set your privacy settings to whatever new super-secret stealthy hidden mode setting Facebook has.  You probably also feel like none of your 400+ friends would ever tell anyone what you post. You look at articles about people posting things they shouldn't going viral and you think "I'm so glad that's not me. I would never do something like that." I destroy that myth everyday at my job. In real life, I investigate leads in criminal cases which can aid my clients. A favorite place I go for these leads is social media.

When I tell people I go to Facebook for leads, the first thing they like to say is "Well, you're not going to find anything on me like that." I'm polite so I smile and tell them "Probably not." Of course, I'm lying. If I've told you that, this is where you're probably feeling a little uneasy. Let's be clear, if I don't have an interest in finding something, I probably won't find it. That's not to say I can't because I assure you I can.

So, let's breakdown how I might do a social media query. I won't bore you with site specifics but I will address some things that are common throughout the social media investigations landscape. This is not to scare you. I am merely trying to inform you so you understand exactly what information you voluntarily give away.

Disclaimer: For the experts: This in not all-inclusive and I'm aware of the many advances in social media investigations. This is mainly informative for those who may not know and to spark some discussion.  All others: Please check whatever jurisdiction for whatever legalities may exist for you.

The best way to illustrate this topic is to assume you'll be doing a search yourself. If you don't mind being spooked, try this on yourself assuming you're a complete stranger who's only been given the task of obtaining whatever information exists on you in social media. I recommend creating your own "blank" account that you have no affiliation with to get started. When we get to associates, feel free to pretend and assume the worse about people on your friends list you haven't seen or spoken to in some time.

1. Start with a subject. Having a name (preferably a first and last name is good). I've done this with neither. More on that later.
2. Put the name in the search box of the social media site you're searching. This fruitful if you're seeing if someone is on the site or if the profile is possibly "hidden" from searches. The latter requires for you to know the subject is actually on the site. While doing this, play around with nicknames or aliases. A personal favorite of mine are email addresses. I also use their most used username if I know it. I have also looked up last names only just to see if someone posts things to a relative's profile.
   
   When searching Google, try to place quotations marks at the beginning and end of your subject's name. Also, type in site:whatever-the-social-media-site-you-think-they-are-on.com/net/org/edu/gov. Novice searchers give up because the results are too many. This narrows it down quite a bit.
   
   Despite what you think, no name is too common for a determined investigator. There are other things than our names that differentiate us. For example, your name is "John Smith". That's too common of a name for some investigators. But what happens when I search for "John Smith" in Dayton, OH who is a police officer married to a woman named Ebony? If you're the target, you're not as anonymous as you thought.
3. Search them by username and old phone numbers. Sometimes, this is all you have to go on. Do it. That username may be their most commonly used one for everything. This could lead to old social media profiles (a time machine treasure trove of forgotten pics, lifetime issues and events, contacts, etc.), photo-sharing sites they frequent, articles they bookmark (Pinterest), comments they've made on other sites (Youtube can be great for this stuff), and sites they don't want anyone to know they frequent. Getting the username can be tricky. If I have a confirmed profile for them, I'll take the username that is in the profile's URL and then perform an "exact phrase" search on Google.
   
   I like to try the phone numbers search quite a bit. I'm not looking for an address neccessarily if it's a social media investigation. Some profiles are only searchable with a phone number. Also people post their numbers on sites that don't value privacy. For example, you run a shop that sells auto parts. As such, you belonged to a parts forum online. There you posted your number to get orders under a username I never knew existed. Not only do I have historical data on you possibly but I may also get a look at your posts there as well whatever I can dig up on this old username.
4. If none of this proves fruitful, try a Google Image search. You may not be aware of this but Google now allows you to search by image. That means, I don't need your name to find you on the Internet. Sometimes, I find people use the same photo for most sites they frequent. Perhaps, you'll find a site with a picture you have and can dig up useful information such as other pictures, other usernames, and most importantly, associates.
5. Associates are where the money is. Seriously, most people assume, wrongly, their Facebook friends feel the same way they do about things or they feel some impunity with what they post to their audience. In some cases, this may be true. However, I can guarantee it probably is not. Finding associates can be tricky if you don't know much about your subject. Hopefully, Google will help you out here. If not, I recommend spending the $19.95 to use people-search sites like Intelius or Spokeo. This should give you a list of names of people who either know your subject or lived in the same area as him. Also, try Classmates.com. Someone went to high school with your subject and I bet you they're still on their Facebook friend's list. Another feature of some site's search engines is the suggest friend's list. If you're friends with their friends, social media sites like to let you know and ask if you want to be your subject's friend. Of course, you don't. But this provides with that profile you've been looking for or at least one of them.
   
   Old friendships are tricky. We think the people who have known us the longest have our best interests at heart. Let me assure, some of them don't. Most people trust these folks with lots of personal information, when they go on a tirade or a rant. The simple truth is if someone has it in for you, they can voluntarily give anyone access to whatever you share with them online.
   
   

   

   This young lady thought she was being "funny" outside of Arlington. Several of her "friends" didn't think so.

    
6. Be careful what you "like". People wrongly assume the pages they like or the comments they reply to on someone else's page is somehow protected. Yeah, that is totally wrong. It is protected ONLY if they have set themselves up with the strictest privacy settings. Many times, a person's "likes" can reveal about themselves even if an investigator can't see anything else. A great example are Facebook Groups which advocate violence or are sexually explicit. Unfortunately, people forget to hide what pages they "like" and it suddenly has some bearing on something they never imagined it would.
7. Search for a name in a foreign language. I see you laughing but I once had someone hide their profile by using another language to hide their name. It's a great idea but as I ran out of options, I went to Google Translate and entered the subject's name from English to Korean. Suddenly, her profile appeared.
8. Search their friends' friends list. Some people hide in plain sight. You may be searching for the right subject but entered the wrong letter. A friend's friends list will probably have the name as something else.
9. Search EVERY PHOTO, LOCATION TAG, EVENT SIGN-IN, etc. Sometimes, the information we seek is in places we dismiss as being "dry". Look through EVERYTHING. Trust me. This alone can give you more associates, state of mind of your subject, places they've been or frequent, events they've been or locations they can be expected to be at, and all the drama that comes with social media picture posting.
10. When you've found what you're looking for, archive it. This sounds easier than you think. Grab your smartphone and take a picture of your screen where the information is. People trust screenshots more than they do a link they can click.
11. Do this exercise on yourself and assume your current or future employer, spouse, child custody judge, friends, family, and others are doing the same. Those who get their 15 minutes of fame from poor Facebook posts never seem to think they'd get turned in by their "friends". Also, here's a tidbit - if you're posting information you shouldn't, never exclaim "I don't care who sees this." I GUARANTEE you will.

*Some places I like to go to search for social media investigation queries

• www.spokeo.com
• www.pipl.com
• www.linkedin.com
• www.facebook.com
• www.twitter.com
• www.google.com
• images.google.com
• www.whitepages.com
• www.intelius.com
• www.blackbookonline.info
• www.topsy.com

*You're not getting all of my trade secrets

What's The Nature of Your Emergency?

These are words often spoken by dispatchers and those working in emergency response centers throughout the world. They are the first words spoken and often lead to some of the most confusing and panic-driven conversations. People who have something to report, whether it be suspicious or an actual emergency, report as if the person on the other line is there with them. The descriptions of the situation are often muddled, suspect descriptions are either ignored or extremely vague, and other information is untold or dragged out by the dispatcher from the caller. So how do we fix this?

The problem is not the caller but how we cultivate information from them. We assume, wrongly, they understand what it is we need or that any information is good information. Both assumptions are dead wrong. Don't fall into this trap. People don't know what emergency dispatch or law enforcement truly need. They assume you will ask all of the relevant questions from the "fog of war". Luckily, we do - sometimes. So how do we fix it? We start by giving them the format that will deliver the best results for us and get the information from them as quickly as possible so we can notify the appropriate personnel.

A format that I'm very familiar with and I used extensively in the military was called S.A.L.U.T.E.

1. Size:  How many people do you see? How big is the object? How many gunshots did you hear?
2. Activity:  What are they doing? Is he shooting at you? What did he say?
3. Location:  Where are they? Where did they go? Where are you? Where did the vehicle come from? Where did you see that? Where is the object?
4. Uniform:  What color were his clothes? What kind of clothes was she wearing? What color was the vehicle? What was the make and model?
5. Time: When did this happen? When was the last time you heard from him? What time did the letter say the explosion would happen?
6. Equipment:  What kind of gun did he have? Was the knife serrated? Did you see a rocket launcher? Did you see them carrying anything else?

This is all great information that when given to dispatchers aids in faster information flow which means faster mitigation/response times. I recommend agencies, if they haven't already, have their organizations begin indoctrinating their communities on the specific formatting you need. Trust me, as a former dispatcher and emergency operations center controller, I can tell you nothing is better than getting the right information to the right people as soon as possible.

The Rules: 10 Things Every Entry-level Security Person Needs to Know & Every Pro Forgets

There are principles which are inherently the same no matter what discipline of security you practice. Although, for some reason, some of us tend to forget them to our detriment. I blame 99.9% of all practitioner -caused security failures on this. What's worse is that rookies aren't the only one's who miss them. A lot of these issues come from pros who should know better. Like everything else, we need a refresher.

1. Our business is about risk. This profession isn't just about assigning widgets to fix people's security issues. We deal with asking and solving really tough questions the end-user is often scared to address or doesn't know exist. If you're just selling a product to meet a quota or performing a security function to satisfy a job description, you're wrong. Start by asking the client about the resources he's protecting and what he's willing to do to protect it. Next, ask him if it's worth protecting. Most people believe EVERYTHING needs security. Precious time and resources are sometimes wasted defending something no one cares about to include the bad guys.
2. Security is a state of mind; not an objective. Do you know how many of us believe the mythology that tells us we can attain security as if it were quantitative? Of course you do. An entire industry is built around this ridiculous premise. Nothing is 100% secure - ever! It can't be. There's always a vulnerability. I'm not saying not to bother with security. I'm just asking you to consider what it is you're trying to do and to consider if you and the client have realistic goals.
3. Know your tools. I'm surprised by the number of practitioners who know so little about the tools that are available to protect their assets. People have this problematic tendency to learn from vendors about the tools offered but fail to educate themselves. Venture to some trade shows. Join ASIS. Ask around the Internet. Become a sponge. Too many of us are bricks. There aren't enough of us taking in knowledge in order to give knowledge back.
4. Know your limitations. Face it, there are some problems you can't fix. Seriously. If you can't do the job, be honest. Say you can't and find someone else who can. You'll keep your integrity and impress the client more by being honest. You'll also develop a good rapport with trusted colleagues you refer. Trust me this is a good thing. After the referral, tag along. Be that sponge I mentioned previously.
5. Define your goals. When I was a supervisor in the Air Force, I can't tell you how many of my troops' professional failings came from forgeting this simple step. Look, no one likes writing goals except for those insanely productive people who live inside Lifehacker.  But what's the harm in sitting down and mapping out your weaknesses, what you can to do to fix them, and assigning a goal to reach them? Absolutely nothing. So get started.
   
   This can and should also be applied to security projects. Define what the project is, what the client's expectations are, determine how you can meet them, and then set goals in order to meet each objective. It's simple but few people do it. Failing to do it guarantees you'll lose an opportunity to work on future projects. 
6. Know your terrain. Do you really understand the security environment? I'm not just talking about the threat. So often, we ignore the internal and external impacts of our measures which undermine our ability to properly protect these assets. For example, in many businesses, there is a key exchange. If you need access to a secure area, you have to leave a badge to receive a key into the area. This seems like a perfectly harmless idea, until users grow tired of giving up their badges and the person conducting the exchange is increasingly wary of having to do it. Security lapses occur as the "inconvenience" outweighs the security concerns. Don't believe me? Three words - Transportation Security Administration. Learn the terrain and figure out what will work the smoothest.
7. Education begins with exposure. My take on security education is simple - you don't know what you need to know because you're not out there asking the right people. I know some people may be scratching their heads at that. But it's the truth. So many of us are ignorant of the threat, the tools, and the terrain because we haven't taken the steps to "get smart" about them.
8. Befriend your enemy. I'm not telling you to "friend request" al-Shabab on Facebook or chat with MS-13 members on Twitter. What I'm suggesting is that you not only read up on their operations but try to get some basic understanding of their collective psychology. Learn how they conduct target selection, who they work with, how they recruit, their tools, etc. This will not only give you an idea as to how to build a better security plan but it will also enable you to ensure it's both comprehensive and adaptive.
9. Everyone has a sales pitch. My first venture into private security was interesting, to say the least. I learned a lot from that gig. One of the lessons that stood out the most was to always be on the lookout for the sale pitch. Learning your client's pitch will enable you to ensure how you protect his resources won't effect his "bottom-line". Would be it a good idea to have dome cameras installed over tables at restaurants? Of course not. What most restaurants sell, in addition to food, is a friendly environment where you can dine among friends. A dome camera over your table robs you of that, thus killing the restaurant's sale pitch. I've never seen that happen but it does illustrate how quickly we can lose the client's respect and business by forgetting they have a business to run as well. 
10. Vigilance is demanded. When I wrote the first draft of this article, I originally wrote "vigilance is expected." That was a HUGE mistake. Why? Because "expected" means you accept a margin of failure. In this business, apathy is where all good security measures go to die. I recognize the fine line between hyper-vigilance and vigilance. Certainly, there needs to be a balance. Just remember, at the end of the day, when there is a breach, you'll be forced to address why you violated this most sacred of security "rules". If you're a supervisor, your vision of how your people practice their profession should have this rule at the forefront. Julius Ceasar had a special patrol he conducted before battle to catch wayward soldiers sleep on their post. The maximum and usual penalty? Death. While the consequences aren't quite as dire as this in the real world at times, complacency will destroy our ability to adequately protect the client and their resources. This is a compromise we can't afford to allow - EVER.